We want you to experience quality you can trust, technology you'll love—that includes how your order arrives.
If your order arrives damaged, please:
1
Take clear photos of the packaging and the damaged product.
We will review and help arrange a replacement or solution in line with our Return & Warranty policies.
If tracking shows no movement or your package appears lost:
1
Contact UPS first to open an investigation.
2
If the carrier confirms the package is lost, contact us and we will work with you on next steps.
If tracking shows "Delivered" but you don't see the package:
- Check with neighbors, family members, front desk, mailroom, or building management.
- Confirm the shipping address on your order confirmation.
- If still missing, contact UPS for more details.
Once you've done this, reach out to us and we'll do our best to assist.
ℹ️ Important Information
Once a package is marked as delivered by UPS, liability may transfer to the recipient, but we will always try to help find a reasonable solution.