Help Center | Faqs

After checkout, you should receive an order confirmation email. If you don’t see it, check spam/junk and confirm the email address entered at checkout. If you still can’t find it, contact us with your full name and approximate order date.

When your order ships, you’ll receive a shipping confirmation email with tracking details. You can also track from your account page.

Tip: tracking may take up to 24 hours to update after the shipping label is created.

Contact us as soon as possible with your order number. If an order has already been processed or shipped, we may be unable to change or cancel it.

Please contact us immediately with your order number and the correct address. If the order has already shipped, address changes may not be possible and you may need to coordinate with the carrier.

First check around your delivery location (neighbors, mailroom/front desk, building management). Then contact the carrier for details. After that, reach out to us and we’ll do our best to help.

Orders ship from our warehouse in Sugar Land, Texas.

Most orders process in 1–2 business days (Monday–Friday, excluding holidays). During peak periods, processing may take slightly longer.

We ship using major carriers (ex: UPS) depending on your location and shipping selection.

After processing, estimated transit times are:

• Standard/Ground: typically 3–4 business days
• Expedited: typically 1–2 business days

Transit times are estimates and may be affected by weather, carrier delays, or peak seasons.

Shipping costs are calculated at checkout based on your address and package details. We offer free standard shipping on qualifying orders over $60 (USD) (after discounts and before taxes/fees). If your cart qualifies, free shipping will appear automatically at checkout.

Currently, our shipping policy is focused on U.S. deliveries. If we expand international shipping, we’ll publish details on our Shipping Policy page. We have international shipping capabilities for B2B and wholesale customers. If you need an order shipped internationally, please contact electronic world team to set yourself up as a wholesale account.

Please take clear photos of the packaging and product and contact us within 7 days of delivery. Include your order number and photos so we can help quickly.

Returns are accepted within 14 calendar days from the date your order is marked delivered (terms and exceptions apply—see our Return Policy page).

Most new, unused products in original condition and packaging may be eligible. Items showing excessive wear, missing parts, or missing packaging may be refused or may be subject to a restocking fee.

Some items may be non-returnable or limited-return, including:

• Screen protectors that have already been installed/applied
• In-ear audio products that have been opened/used for hygiene reasons (unless defective)
• Final sale / clearance / “as-is” items (if clearly marked)

Email orders@electronicworldusa.com with: Full name, Order number, Item(s) you want to return, Reason for return, Photos/videos if damaged or defective. If approved, we’ll send return instructions and an RMA/reference.

It depends on the reason: If we made an error (wrong item) or an item is confirmed defective/damaged in transit, we typically cover reasonable return shipping. If it’s a change of mind, you may be responsible for return shipping.

Once the return is received and inspected, we’ll process your refund to the original payment method. Your bank/card may take additional time to post the credit.

If you purchased from a carrier, dealer, or retail partner, returns are governed by that seller’s return policy. For manufacturer defects, you may still be eligible for EW warranty service.

Yes. EW provides a 1-year limited warranty for manufacturer defects on EW-branded products purchased by consumers in the U.S. (terms apply).

The warranty generally covers defects in materials and workmanship under normal, intended use during the warranty period.

Normal wear and tear, cosmetic damage, misuse/abuse, accidental damage (drops/liquid), improper installation, unauthorized modification/repair, or products that can’t be verified as authentic U.S. purchases.

Submit a claim here: electronicworldusa.com/warranty/ or email warranty@electronicworldusa.com with proof of purchase, product details, and photos of the issue.

Yes. If a return is required for evaluation, an RMA is required before sending a product in.

Returns are best for issues within the return window (including early defects, wrong item, or damage on arrival). Warranty is best if a defect appears after you’ve been using the product.

Before submitting a warranty claim, we recommend: Confirm the product is compatible with your device/model, try a different cable/adapter, reset/re-pair (for Bluetooth), or review the included user guide.

Verify your exact device model and product selection (especially for cases/screen protectors and charging wattage). If you’re unsure, contact us before ordering.

Most products include a user guide in the box. If you need help locating instructions, contact support with your product name/model.

We accept the payment methods shown at checkout, including major cards and popular digital wallets.

Promo codes must be applied at checkout. Some discounts can’t be combined, and promotions may have expiration dates or usage limits.