• Return window: 14 calendar days from the date your order is marked delivered.
• Eligible items: Most new, unused products in their original condition and packaging.
• Defective items: Covered by our 1 year limited warranty for manufacturer defects; defective items within the first 14 days can be processed as a return or exchange.
• Return shipping:
  • If the return is due to our error (defective, wrong item, damaged in transit): we cover reasonable return shipping.
  • If the return is due to a change of mind (no defect): you may be responsible for return shipping.
• Refund method: Refunds are issued to the original payment method, subject to inspection and approval.
• Non returnable items: Certain items, such as installed screen protectors, heavily used items, earphones for hygiene reasons (unless defective), and final sale items, may not be eligible for return except as required by law.

To qualify for a refund under this Policy, returned items should generally meet the following conditions:

• New or lightly used condition with no excessive wear, abuse, or damage.
• All original packaging (boxes, inserts, manuals) and all accessories included.
• Any bundled items or free gifts that came with the product must also be returned, or their value may be deducted from the refund.

We reserve the right to refuse returns or charge a restocking fee (up to 15%) if:

• Items are missing components, packaging, or accessories, or
• Items show signs of excessive use, misuse, or damage not consistent with normal testing.

Certain items are non returnable or have limited return options, except where required by law:

1. Installed screen protectors that have already been applied to a device (HD Clear, Privacy, Red Light Therapy, etc.).
2. In ear audio products (e.g., certain earbuds) that have been opened and used, for hygiene reasons, unless they are defective.
3. Final sale, clearance, or "as is" items, clearly marked as such at the time of purchase.
4. Digital products, if any, once delivered or accessed.
5. Physical damage caused by misuse, abuse, or accidents (e.g., drops, liquid damage, altered products).

To initiate a return:

1. Contact us at orders@electronicworldusa.com with:
   • Your full name
   • Order number
   • The item(s) you want to return
   • The reason for the return
   • Photos or videos, if applicable (damage or defect)
2. Our support team will review your request and, if approved, provide:
   • A Return Merchandise Authorization (RMA) number or reference; and
   • Return instructions and, where applicable, a return shipping label.
3. Ship the product back within 7 calendar days of RMA approval unless otherwise specified.

Who pays for return shipping depends on the situation:

• We pay (pre paid label or reimbursement) when:
  • We shipped the wrong item, or
  • The product is defective or damaged in transit, and this is confirmed.
• You pay (or we deduct from your refund) when:
  • You changed your mind, ordered the wrong item/model, or no longer want the product, and
  • The product is not defective and was shipped correctly.

We do not reimburse return shipping costs if you choose to use your own carrier and do not follow our return shipping instructions, unless otherwise agreed in writing.

We may offer exchanges instead of refunds in certain situations, such as:

• Defective product under warranty
• Wrong item received
• You would like a different color/model of the same product (subject to availability)

Exchanges are subject to product availability. If the item you want is not available, we may:

• Offer an alternative product, or
• Issue a refund in accordance with this Policy.

If the product was marked as a gift at the time of purchase and shipped directly to you:

• You may receive a store credit for the value of your return once processed, or
• The original purchaser may receive the refund to their original payment method, depending on who submits the return request and how the order was placed.

For privacy reasons, we may not disclose the original purchaser's payment details to the gift recipient.

This Policy governs short term returns and refunds (primarily within 14 days).

Electronic World also offers a 1 year limited warranty for manufacturer defects on all products, which provides additional remedies beyond the return window, as described in our separate Warranty Policy.

• Returns (within 14 days): Best for change of mind, wrong item, DOA, or early defects.
• Warranty (up to 1 year): Best when a product develops a defect after you've been using it for some time.

This Policy does not apply to:

• Wholesale accounts and distribution partners
• Purchases made through wireless carriers, independent wireless dealers, or other retailers (e.g., Cricket or Mobilelink stores)

Such purchases are governed by the return policy of the seller and/or your wholesale agreement with Electronic World.

We may update this Return & Refund Policy from time to time:

• Changes will be posted on this page with an updated "Last Updated" date.
• For orders already placed, the Policy in effect at the time of your purchase will generally apply to that order, unless otherwise required by law.